DEDICATED CONSULTING SERVICES

For executives and departmental leaders, we delivery service transformations guided by industry standard frameworks, assessments, management consulting, and service manager coaching.

For business owners, we provide strategic advisory services to help you achieve your business goals.

GUIDED SELF SERVICE

Leverage templates and tools that jump start your transformation journey with assessment tools based on open standards, supported through social media forums and communities.

SERVICE PROVIDER COMMUNITY SERVICES

Service providers can combine their unique value with our capabilities for co-creation and co-delivery of transformational service innovations.  Also conducting speaking engagement on service management topics.

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No one has to tell you your company's needs differ from others. And we know you'd prefer the services you receive not come from the shelf. That is why all of our services are tailored to suit your needs. You let us know what you do and we'll provide the right services.

Get the most from your people, processes, and tools

Our services unlock the value of your service delivery teams.  Our balanced approach establishes practical best-practices for corporate service owners and service providers.

Explore the options below that offer you a choice of partnering relationships with us.  Our self service offers provide the means for you to help yourself while maintaining a direct relationship with an expert consultant.  Our dedicated consulting services produce high-value results and develop a deeper relationship over time.  Our community services foster knowledge exchanges, and are best for assistance with the design of internal or external  services and products.

Information Technology and Customer Service functions have led the way in terms of developing the bodies of knowledge that codify the best-practices of service management, providing the leading standards and frameworks that our consulting services are based on.  Other shared services such as Human Resources and Facilities can also benefit from these best-practices